Support
Need help with NoteMama? Write to us and we will get back to you as soon as we can.
Please include your iPhone model, iOS version, the App version and the Installation ID (both shown at the bottom of the App’s Settings screen) and a short description of what happened. Do not send confidential recordings unless we ask for them.
Frequently asked questions
Where are my recordings and notes stored?
On your device. Our servers do not keep your audio, transcripts or summaries. Back up your device to keep them safe; deleting the App deletes them.
Why does the App ask for permission to send data for AI processing?
Transcription and summaries are produced by AI providers (Groq, ElevenLabs as a backup, and Google Gemini). The App asks for your agreement before sending anything. See the Privacy Policy.
Can I record without an internet connection?
Yes. The recording is saved on your device. Open the note when you are back online and tap “Try again” to transcribe and summarise it.
Processing failed. Is my recording lost?
No. The audio stays in the note. Open it and tap “Try again”; if it keeps failing, contact us.
How do I manage or cancel my subscription?
On your iPhone open Settings → your name → Subscriptions → NoteMama. Subscriptions are billed by Apple and renew automatically until cancelled at least 24 hours before the end of the period.
How do I restore my purchase on a new device?
Open the App’s Settings or the upgrade screen and tap “Restore Purchases” while signed in with the same Apple account. This restores a NoteMama Pro subscription. Top-up hours are linked to the installation they were bought on and are not transferred automatically; contact us if your balance is missing.
How do I request a refund?
Refunds are handled by Apple: reportaproblem.apple.com.
How do I delete my data?
In the App: Settings → Privacy & Data → Delete My Data. This erases your notes and recordings from the device and the data our server holds for your installation (see the Privacy Policy for the minimal usage record and unused top-up balance that are kept). Remember to cancel any active subscription separately.
Do I need consent to record a meeting?
In many places, yes. You are responsible for informing participants and obtaining consent where the law requires it.